Refunds and cancelling
Last updated: November 4, 2026
Cancel any time
- Run
malveon account billing. It opens Paddle's customer portal, where you can cancel, update your card and download invoices. - You keep Malveon Pro until the end of the month you already paid for. We do not charge you again.
- After that, malveon goes back to the free trial. Any of your 150 free runs you have not used are still there. Your saved settings stay on your machine.
- Cancelling does not need a reason, and we will not ask for one.
Full refund within 14 days
- If you want your money back, email ladson@malveon.com within 14 days of a payment. This covers your first payment and any renewal. Tell us the email address you bought with.
- We refund the full amount you paid, tax included, to the card you used. We do not ask you to prove anything.
- Paddle sends the money back. Most banks show it within a few days; some take longer.
- When we refund a payment, we turn off the key for that subscription, so it stops working on your machines.
After 14 days
Cancel to stop future payments. We do not refund the part of a month that is already paid, except where the law says we must. If something went wrong on our side, write to us and we will make it right.
Your rights under the law
Nothing here limits the refund or cancellation rights you have under the consumer law where you live. Paddle is the seller of record, and its buyer terms also apply to the purchase.
Questions
Write to ladson@malveon.com. See also the Terms and the Privacy Policy.